Delivery information and Charges
All items are sent 1st class delivery by default to addresses within the UK or Northern Ireland.
International signed for is the default option for any items outside of the UK and Northern Ireland.
1st Class delivery = £3.50 (UK & N. Ireland only)
International signed for = £8 (Everywhere Else)
At the moment I only accept Paypal as payment, whether you are buying within or from outside of the UK.
On your email invoice, if an item is out of stock, it will be removed from your order. Where possible, you'll be given a due date for availability, and offer you the chance to backorder it as part of your purchases - or to be notified when the item is back on the shelf.
Refund & Returns Policy
Warploque Miniatures comply with the Distance Selling Regulations. A customer has the right to cancel their order, at any time prior to payment being made without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less any postage charges incurred by Warploque Miniatures.
Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. In these instances a replacement or refund will be offered. In the case of items missing in the post a replacement or refund will be offered once I have contacted the post office and determined the delivery status of the package(s). All items I send have a tracking number and require a signature upon receipt.
Warploque Miniatures will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Warploque Miniatures only obligation is to refund the full purchase price.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.
Please include a covering letter explaining the reason that the goods are being returned and your full name and address. The customer will be refunded within 30 days of cancellation.
Customer satisfaction is what Warploque Miniatures is all about, don’t hesitate to contact me with any queries you may have.
Your statutory rights are not affected.